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OUR ADDRESS IS:
Tidewater Dancewear

7010 Jenna Drive

Lantzville BC V0R2H0

Canada

1-778-686-2081

 

International Shipping, Customs & Import Charges

For rentals shipped outside Canada, the renter is responsible for all applicable customs duties, import taxes, tariffs, brokerage fees, customs clearance charges, and other fees assessed by the destination country's customs authorities or shipping carrier.

These charges are not included in Tidewater Dancewear's rental or shipping fees, as they are determined by external customs authorities and carriers. Tidewater Dancewear cannot provide guaranteed estimates of these charges.

All international shipments are intended to be shipped on a Delivered at Place (DAP) basis, with applicable import duties, taxes, and customs clearance charges payable by the recipient.

The renter may not authorize a shipping carrier, customs broker, or other third party to charge these expenses to Tidewater Dancewear.

If any such charges are subsequently invoiced to or paid by Tidewater Dancewear, including charges received after delivery or completion of the rental, the renter agrees to reimburse Tidewater Dancewear for the actual documented amount, subject to applicable law.

Any reimbursement request will be supported by a copy of the applicable carrier or customs invoice.

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Return Timing

All rental costumes must be received by Tidewater Dancewear no later than the agreed return date. Standard seasonal rentals conclude on June 30 unless otherwise agreed in writing.

Please allow sufficient shipping time for the costume to arrive by the required return date.

Tidewater Dancewear will normally send a courtesy reminder approximately four weeks before the scheduled return date.

If additional time is required, renters should contact Tidewater Dancewear before their return deadline. Extensions are subject to approval and must be confirmed in writing.

For complete terms concerning overdue or unreturned costumes, please refer to Sections 7 and 8 of the Rental Agreement.

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Preparing Your Costume for Return

After your final performance and before the date it is expected back in our posession:

• Ensure the costume is dry and free of moisture.  

• Do not wash, spot-clean or apply cleaning products to the costume. If staining occurs, allow the area to dry and notify Tidewater Dancewear so it can be professionally treated after return.

Please avoid folding embellished areas tightly in order to protect the detailing.

 

Packaging

Whenever possible please reuse the original packaging to ship the costume back to us.  If the original packaging is no longer available  use sturdy, appropriately sized packaging that protects the costume from damage.

• Securely packed

• Protected from crushing or damage

• Properly sealed

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Shipping Your Return

Return shipping costs are the responsibility of the renter.

We accept returns through:

• Canada Post (within Canada)

• USPS (from the United States)

• FedEx  

All return shipments must include tracking and carrier coverage appropriate to the costume’s assigned replacement value.

It is important to disclose that this is a RENTAL DANCE COSTUME RETURN.  You will be asked to include this on the declaration. This is not a sale item return of a faulty or defective article.  This is a Rental item being returned to its owner.

 

Lost or Delayed Packages

Once the return shipment has been handed to the carrier, it is considered in transit.

• The customer is responsible for ensuring the package is shipped with tracking and insurance

• In the rare event a package is lost in transit, we will work together to resolve the situation

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Failure to Return

The Rental Agreement contains the complete terms governing damage, loss, theft, retention and failure to return the costume by the required date. Please refer to Section 7 of the Rental Agreement accepted when your rental was booked.

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Our Approach

We understand that performances are busy and sometimes unpredictable.

Our goal is not to create stress—but to keep this process smooth, fair, and respectful for everyone involved.

These costumes are shared pieces, and each return helps prepare them for the next dancer to enjoy.

 

Need Help?

If you have any questions at any stage of the return process, please don’t hesitate to reach out—we’re happy to help.

Casey Delves
Tidewater Dancewear