Returning Your Costume

Returning your costume is simple, and we’re here to guide you every step of the way.

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OUR ADDRESS IS:
Tidewater Dancewear

7010 Jenna Drive

Lantzville BC V0R2H0

Canada

1-778-686-2081

 

Return Timing

Your return date will be clearly outlined at the time of booking 

We ask that all costumes are shipped back on time so they can be prepared for the next dancer.

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Preparing Your Costume for Return

After your final performance:

• Ensure the costume is dry and free of moisture.  

• Do not wash, spot-clean or apply cleaning products to the costume. If staining occurs, allow the area to dry and notify Tidewater Dancewear so it can be professionally treated after return.

Please avoid folding embellished areas tightly in order to protect the detailing.

 

Packaging

You may reuse the original packaging if it is still in good condition, or use a sturdy box or extra large mailer envelope.

Make sure the costume is:

• Securely packed

• Protected from crushing or damage

• Properly sealed

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Shipping Your Return

Our Rental Agreement states that you are responsible for the return costs. 

We accept returns through:

• Canada Post (within Canada)

• USPS (from the United States)

• FedEx  

All return shipments must include tracking and carrier coverage appropriate to the costume’s assigned replacement value.

It is important to disclose that this is a RENTAL DANCE COSTUME RETURN.  You will be asked to include this on the declaration.

 

Lost or Delayed Packages

Once the return shipment has been handed to the carrier, it is considered in transit.

• The customer is responsible for ensuring the package is shipped with tracking and insurance

• In the rare event a package is lost in transit, we will work together to resolve the situation

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Failure to Return

The Rental Agreement contains the complete terms governing damage, loss, theft, retention and failure to return the costume by the required date. Please refer to Section 7 of the Rental Agreement accepted when your rental was booked.

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Our Approach

We understand that performances are busy and sometimes unpredictable.

Our goal is not to create stress—but to keep this process smooth, fair, and respectful for everyone involved.

These costumes are shared pieces, and each return helps prepare them for the next dancer to enjoy.

 

Need Help?

If you have any questions at any stage of the return process, please don’t hesitate to reach out—we’re happy to help.

Casey Delves
Tidewater Dancewear