We have a few policies that must be considered before you make a purchase.  

1. Measurement Accuracy: It is crucial to provide accurate measurements before checkout.  Please ensure that you verify your dancer's measurements and order using the menu provided on the shopping page.

2. Fulfillment Lead Time: Custom Leotard Orders: Please allow 3 weeks for fulfillment, particularly during peak season (October through December).  Tutu Orders: Kindly allow a minimum of 8 weeks for fulfillment.

3. Shipping Policy: Please note that we do not offer free shipping. We use poly bag mailers and will package your shipment in the smallest possible package.  Shipping is estimated based on the destination, weight and dimensions. You are to pay for all shipping costs including Import fees for your country. Shipping is billed separately and you will be notified of the costs and payment in full must be made or your item will not be sent

4. When an item has left the shop and confirmed as shipped, we are no longer responsible for the item and consider the sale closed.

5. Carrier Damage: We regret to inform you that we are not responsible for any damage caused by the  carrier negligence. 

6. Refunds and Exchanges: Due to the nature of the garments being custom made to order, we do not offer refunds or exchanges on any items.

7. Tidewater Dancewear does not provide alterations on any garments as they are made to order as the measurements are supplied. It is the customer's responsibility to seek the services of a qualified seamstress to assist you in any minor alterations that could be needed as mail order garments are made and fitted on a mannequin; a dancer's body has unique contours that simply cannot be reproduced for every single human silhouette.  Please note that we do not offer refunds or price adjustments for alterations made by any alterations service.

8. Bullying and Harrassment: Absolutely will not be tolerated either by email, text or social media platform. We strive to provide you with quality service and will do our best to create for you a garment that your are proud of.  

9. Growth Changes: We are not responsible for dancer growth before during or after the order has been processed and materials cut for production.  There will be no refunds, or exchanges and there will be absolutely no excuses for failing to provide correct measurements.

10. Business Hours: Our regular business hours are Monday to Friday, from 10am to 6pm PST and we will respond to all inquiries during these shop hours. We are closed weekends and all major holidays.